Last updated: 3 March 2026
This Cancellation and Replacement Policy sets out the terms on which a booking with TOP DRIVE LUXURY CAR RENTAL LLC may be cancelled, modified, or replaced. It should be read alongside our Terms and Conditions and Refund Policy.
1. Reservation Fee
Each booking is secured with an advance payment of AED 300, paid online by Visa, Mastercard, or American Express through our secure PCI-DSS-compliant payment gateway. The reservation fee is deducted from your total invoice at the time of rental. The remaining balance is settled at delivery by card or cash, in AED.
2. How to Cancel
You may cancel a confirmed booking at any time by contacting us by email at info@tdrive.ae or by phone at +971 50 553 2387, quoting your booking reference. Cancellation takes effect once we acknowledge it in writing.
3. Cancellation by the Customer
- 7 or more days before the rental start time — full refund of the reservation fee to the original method of payment.
- Less than 7 days before the rental start time — the AED 300 reservation fee is non-refundable. No further charge applies provided the vehicle has not been dispatched.
- No-show on the day of rental — the reservation fee is non-refundable. Any additional dispatch costs already incurred may apply.
For long-term rentals (7 days or more) please contact us — reasonable pro-rata terms can be arranged for the unused portion.
4. Cancellation by Top Drive
In the rare event we have to cancel a booking (for example because of an unexpected mechanical issue, accident damage to the booked vehicle, or force majeure), we will (a) offer you a comparable replacement vehicle at no extra cost, or (b) if no comparable replacement is acceptable, issue a full refund — including the reservation fee — to your original method of payment.
5. Modifications
You may request changes to the rental dates, vehicle, or pick-up/drop-off location subject to availability. Changes requested 7 or more days before the rental start time are normally accommodated free of charge. Last-minute changes may carry a fee, which we will disclose before confirming the change.
6. Replacement Vehicles
If the rented vehicle becomes unavailable during the rental (e.g. mechanical failure not caused by the renter, or after a roadworthy accident), we will provide a comparable replacement vehicle as soon as reasonably possible, normally within four hours within central Dubai. Where no comparable replacement is available, you may choose between (a) an upgrade at our cost, (b) a downgrade with a pro-rata refund of the difference, or (c) cancellation of the remaining rental period with a pro-rata refund.
7. Reporting Issues with the Vehicle
To be eligible for a replacement or refund on grounds of a vehicle fault, you must report the issue to Top Drive within 24 hours of the fault arising, by phone (+971 50 553 2387) or email (info@tdrive.ae).
8. Service-Related Complaints
For any complaint relating to the condition of the vehicle at handover, please raise it during the joint pre-rental inspection or within one hour of taking possession.
9. Refunds Under This Policy
All refunds are processed in line with our Refund Policy — that is, to the original method of payment, within 3 to 5 business days of approval. Total time to appear in your account depends on your issuing bank and is typically 5 to 14 business days.
10. Force Majeure
Neither party is liable for failure to perform caused by events beyond reasonable control, including extreme weather, government action, or large-scale disruption. Where such an event prevents the rental, we will work in good faith to offer a replacement, reschedule, or refund.
11. Contact
TOP DRIVE LUXURY CAR RENTAL LLC
Al Mararr 2, 1-2, Dubai, UAE — P.O. Box 219905
Email: info@tdrive.ae · Phone: +971 50 553 2387