Last updated: 17 August 2026
This Refund Policy describes how TOP DRIVE LUXURY CAR RENTAL LLC handles refunds for rental fees, reservation fees, security deposits, and other payments collected through the Website (www.tdrive.ae) or in person.
1. Currency and Payment Methods
All transactions are processed in United Arab Emirates Dirhams (AED). We accept:
- Online card payments — Visa, Mastercard, and American Express via a secure PCI-DSS-compliant payment gateway. Card data is never stored on our servers.
- In-person card payments at delivery — Visa, Mastercard, and American Express via POS terminal.
- Cash — accepted at delivery in AED.
2. Original Method of Payment
All eligible refunds are credited back to the original method of payment used for the booking. We do not issue refunds in cash if the original payment was by card, or to a different card or third party. If the original payment card has been closed or has expired, the refund is still processed to the original card on our side and your issuing bank will route it to your active account.
3. Reservation Fee (Advance Payment)
To secure your booking and schedule vehicle delivery, we collect an advance payment of AED 300 by card through our secure online payment gateway. This payment is processed under PCI-DSS-compliant terms and your full card details are never seen, transmitted, or stored by Top Drive. The reservation fee is deducted from your total invoice at the time of rental. The remaining balance is settled at the time of delivery by card or in cash.
4. Eligibility for Refunds
Refunds may apply in the following situations:
- Cancellation 7 or more days before the rental start — full refund of the reservation fee to the original method of payment.
- Cancellation less than 7 days before the rental start — the AED 300 reservation fee is non-refundable.
- Cancellation after rental start — the booking is non-refundable.
- Service failure on our part — if we are unable to deliver the booked vehicle and you choose not to accept a comparable replacement, you receive a full refund (including the reservation fee).
- Overcharge or duplicate payment — refunded in full upon verification.
- Security deposit — released after a clean vehicle return, less any deductions for traffic fines, Salik, fuel shortfall, damage, or other charges disclosed in the rental agreement.
5. Refund Timeline
Once a refund is approved we initiate the credit within 3 to 5 business days. The time it takes for the refund to appear in your account depends on your issuing bank or card scheme and is typically 5 to 14 business days in total. International cards may take longer.
6. Receipt and Transaction Records
A confirmation of every successful card payment and refund is sent to the email address on the booking. Please retain these confirmations for your records. The descriptor on your card statement will reference Top Drive.
7. How to Request a Refund
To request a refund, email info@tdrive.ae with (a) your booking reference, (b) the name on the booking, (c) a brief description of the reason for the refund, and (d) any supporting documentation. We will acknowledge your request within one business day and respond with a decision within five business days.
8. Disputes and Chargebacks
If you disagree with a decision, please first escalate to info@tdrive.ae for senior review. We aim to resolve all complaints fairly and promptly. You also retain your card-scheme rights to dispute a transaction directly with your issuing bank under Visa, Mastercard, or American Express dispute rules. Nothing in this policy limits your statutory rights as a consumer under UAE law.
9. Contact
TOP DRIVE LUXURY CAR RENTAL LLC
Al Mararr 2, 1-2, Dubai, UAE — P.O. Box 219905
Email: info@tdrive.ae · Phone: +971 50 553 2387