Last updated: 3 March 2026
This Delivery and Shipping Policy explains how vehicles rented from TOP DRIVE LUXURY CAR RENTAL LLC are delivered to you. Top Drive provides rental vehicles — not physical goods that are shipped. Delivery refers to bringing the rented vehicle to your chosen location at the start of the rental period, and collecting it at the end.
1. Service Area
We deliver and collect across all districts of Dubai. Delivery to other emirates (Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah) is available on request and may carry an additional fee, which will be quoted before booking confirmation.
2. Delivery Times
We operate delivery and collection seven days a week, including weekends and public holidays. Standard delivery hours are 08:00 to 22:00 Gulf Standard Time. Delivery outside standard hours can usually be arranged in advance for an additional out-of-hours fee.
3. Delivery Fees
- Free delivery within central Dubai (including Downtown Dubai, Dubai Marina, JBR, Business Bay, DIFC, Palm Jumeirah, JLT, and Deira) for rentals of one day or more.
- Standard fee for delivery to outer Dubai districts and Dubai International Airport, quoted at booking.
- Inter-emirate delivery is quoted individually based on distance.
4. Lead Time
For confirmed bookings placed at least 4 hours in advance during standard hours, we aim to deliver within the agreed delivery window. For same-day requests, lead time is subject to fleet and driver availability.
5. At Delivery
At delivery the renter (or an authorised driver named in the booking) must be present in person, present a valid driver’s licence and passport or Emirates ID, sign the rental agreement, and complete a joint pre-rental inspection of the vehicle. The vehicle is delivered fully fueled, cleaned, and within manufacturer service specification.
6. Collection
At the end of the rental we will collect the vehicle from the agreed location at the agreed time. Please ensure the vehicle is accessible, has no personal belongings inside, and is returned with the same fuel level as at delivery (or in line with the agreed fuel option). A joint return inspection will be performed wherever practicable.
7. Tracking and Communication
Once a delivery is dispatched our driver will contact you by phone or WhatsApp on the number provided in your booking. You can reach us at any time on +971 50 553 2387 or info@tdrive.ae for delivery enquiries.
8. Delays
While we plan our deliveries carefully, traffic, weather, or operational issues may occasionally cause delay. If we anticipate a delay we will notify you as soon as possible. Top Drive is not liable for indirect or consequential losses arising from delays caused by circumstances beyond our reasonable control.
9. Failed Delivery
If a delivery cannot be completed because the renter is not present, cannot produce the required documents, or refuses the vehicle without lawful reason, the rental will be treated as commenced and may be charged at the daily rate, plus a re-delivery fee if applicable.
10. Contact
For all delivery and collection enquiries: info@tdrive.ae or +971 50 553 2387.