Last updated: 3 March 2026
TOP DRIVE LUXURY CAR RENTAL LLC (“Top Drive”, “we”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to the website www.tdrive.ae and to all rental services we provide.
1. Information We Collect
We collect the following categories of personal data:
- Identification data — full name, date of birth, nationality, passport or Emirates ID, driver’s licence.
- Contact data — email address, phone number, residential or hotel address while in the UAE.
- Booking data — vehicle selected, rental dates, pick-up and drop-off locations, additional drivers.
- Payment data — card details processed by our payment service providers (we do not store full card numbers on our servers).
- Technical data — IP address, browser type, device information, pages visited, and similar information collected through cookies and analytics.
2. How We Use Your Information
We use your personal data to: (a) process and manage your bookings; (b) verify your identity and eligibility to rent; (c) take and refund security deposits and process payments; (d) handle traffic fines, Salik charges, and damage claims; (e) communicate with you about your rental; (f) comply with UAE legal and regulatory obligations; (g) improve the Website and our services; and (h) with your consent, send you marketing communications about offers and new vehicles.
3. Legal Basis
We process your data on the basis of (a) the contract between you and Top Drive, (b) our legitimate interests in operating a safe and lawful rental business, (c) compliance with UAE laws and regulations, and (d) your consent where required.
4. Sharing Your Information
We share personal data only when necessary, with the following categories of recipients:
- Payment processors and acquiring banks (to take payments and refunds securely).
- Insurance providers (to issue cover and process claims).
- The Roads and Transport Authority (RTA), Dubai Police, and other UAE authorities (where legally required).
- IT service providers, hosting providers, and analytics providers acting on our behalf under written confidentiality terms.
- Professional advisers (lawyers, auditors, accountants) where reasonably necessary.
We do not sell your personal data to third parties.
5. International Transfers
Some of our service providers may be located outside the UAE. Where personal data is transferred internationally, we take reasonable steps to ensure it receives an equivalent level of protection.
6. Data Retention
We retain personal data for as long as is necessary to fulfil the purposes set out above and to comply with UAE legal, accounting, and reporting obligations. Booking records are typically retained for at least five years.
7. Security
We use a combination of organisational, technical, and physical safeguards designed to protect personal data, including encrypted transmission of payment data, restricted internal access, and regular review of our security practices. No system is perfectly secure, but we work to reduce risk continuously.
8. Your Rights
Subject to UAE law, you have the right to (a) access the personal data we hold about you, (b) request correction of inaccurate data, (c) request deletion of data we no longer need, (d) object to or restrict certain processing, (e) withdraw consent for marketing at any time, and (f) lodge a complaint with the UAE Data Office. To exercise any of these rights, email info@tdrive.ae.
9. Cookies
The Website uses cookies for site functionality, analytics, and (where you consent) marketing. You can manage cookies through your browser settings. Disabling some cookies may affect Website functionality.
10. Children
The Website is not intended for individuals under 18 and we do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always published on the Website with an updated date.
12. Contact
For privacy questions or to exercise your rights, contact:
TOP DRIVE LUXURY CAR RENTAL LLC
Al Mararr 2, 1-2, Dubai, UAE — P.O. Box 219905
Email: info@tdrive.ae
Phone: +971 50 553 2387